Disability Living Allowance (DLA) is a tax-free benefit which is designed to support disabled children and adults. Disability Living Allowance can help you with extra costs you may have because you are disabled.
Our guide looks at how you claim Disability Living Allowance.
Ways to make a Disability Living Allowance claim
If you think you are eligible for either the care or mobility component of DLA you should make a claim straight away. If you don’t, you may lose some benefits.
There are two forms (DLA1A). One form is for people claiming for someone aged 16 or over and the other is for if you are claiming for someone aged under 16.
There are two main ways to claim DLA – online and by phoning the Benefit Enquiry Line.
Online claims for Disability Living Allowance
To claim Disability Living Allowance online, you can head to the DirectGov website or to the Benefits Online service and use the link and on-screen instructions provided.
You can also download a claim form to print off and complete using a pen. When you download the form it comes with notes which will help you complete it as well as telling you where you have to send your completed claim.
Alternatively, you can complete a claim form on your computer. You can save the blank form to your computer and then complete it yourself. Once you have completed the form, you can print it out and sign it before sending it to the relevant Benefits Office.
You should note that the on-screen forms do not apply in Northern Ireland.
Telephone claims for Disability Living Allowance
If you would prefer to make your Disability Living Allowance claim by telephone, you can call a confidential and freephone service for disabled people and carers. If you call the Benefit Enquiry Line you can request a DLA claim pack and they can also send you the claim pack in an alternative format if required – for example, Braille.
The Benefit Enquiry Line can also arrange for someone to help you complete the claim form if you need it. In this situation the person you speak to may need to arrange for someone to call you back.
The Benefit Enquiry Line can be contacted on:
- Telephone: 0800 882200
- Textphone: 0800 243355
You can call the Benefit Enquiry Line between 8.30 am and 6.30 pm Monday to Friday.
If you call the Benefit Enquiry Line to request that a Disability Living Allowance claim form is sent to you, the date you request the form will be treated as the date of your claim (assuming that you complete and return the form within six weeks). If you delay returning your form you could lose out on benefits.
When you call the Benefit Enquiry Line, whoever takes your call will not have your personal details. However, they will be able to give you general advice, although this advice must not be taken as a decision about your claim.